Very good content, as usual.. Thanks SFDC GYM
Zero to Hero Salesforce Agentforce 3.0 | 2026
🏆 Udemy Bestseller
★ 4.5/5 Rating
👥 2.5K + Students
Future-proof your Salesforce career. Learn to build, train, and deploy autonomous AI agents with Salesforce Agentforce.
- ✓ Build Custom Agents: Configure autonomous AI without complex code.
- ✓ Master Prompt Builder: Create highly effective, secure grounding prompts.
- ✓ Automate Workflows: Connect Copilot to enterprise data and actions safely.
- Course Overview
- Curriculum
Description
The Era of Manual Salesforce Configuration is Over.
Become an AI-First Salesforce Architect.
Artificial Intelligence is completely reshaping the ecosystem, and Salesforce Agentforce is the engine driving this revolution. If you want to future-proof your career and command a premium salary, you must know how to build, train, and deploy autonomous AI agents—moving far beyond basic Flows and legacy chatbots.
The #1 Agentforce Training Program
This isn’t just theory. You are joining a proven curriculum that has been stress-tested by thousands of forward-thinking corporate professionals:
- 🏆 Official Udemy Bestseller (4.5/5 Rating)
- 👥 2,500+ Active Students Enrolled
- ⏱️ 10,000+ Verified Watch Time Hours
- ⚡ 100% Up-to-Date with the Latest AI Releases
Comprehensive Agentforce Syllabus: Lead the AI Revolution
This curriculum is designed for Salesforce Developers and Architects who want to move beyond standard automation. You will learn how to build, train, and deploy generative AI solutions and autonomous agents using the complete Salesforce Agentforce suite.
🤖 1. Agentforce & Generative AI Fundamentals
Understand the architecture of Salesforce’s AI capabilities and how autonomous agents differ from traditional bots.
- Navigating the Agentforce ecosystem and understanding Large Language Models (LLMs).
- Deep dive into the Einstein Trust Layer: Data masking, zero-retention policies, and toxicity scoring.
- Identifying high-value business use cases for generative AI vs. predictive AI.
✍️ 2. Mastering Prompt Builder
Learn how to engineer highly effective, dynamic prompts that generate precise responses without hallucinating.
- Creating Field Generation, Sales Email, and Flex Prompt Templates.
- Data Grounding: securely injecting real-time CRM data (Records, Apex, and Flows) into your LLM prompts.
- Testing, versioning, and optimizing prompt responses for enterprise accuracy.
🧠 3. Agent Builder & Autonomous Workflows
Transform AI from a chat interface into an active participant that can execute complex tasks across your Salesforce org.
- Configuring the core reasoning engine and setting agent boundaries.
- Creating and assigning Custom Agent Actions using Apex, Flows, and MuleSoft APIs.
- Training agents to handle multi-step reasoning and dynamic user requests.
- Deploying agents across multiple channels (Service Console, Slack, External Websites).
☁️ 4. The Brain: Data Cloud + Agentforce
An AI is only as smart as its data. Learn how to connect Agentforce to massive, enterprise-wide datasets.
- Grounding prompts using unified customer profiles from Data Cloud.
- Utilizing unstructured data (PDFs, knowledge articles, emails) via Vector Databases.
- Executing actions based on real-time Data Cloud calculated insights.
🛠️ 5. Security, Testing, & Deployment
Learn how to safely deploy autonomous systems into production without risking data leaks or rogue actions.
- Reviewing Audit Logs to track LLM interactions and Trust Layer masking.
- Debugging agent reasoning paths and fine-tuning action execution.
- Best practices for packaging and deploying Agentforce components across environments.
👉
Want to see the exact video breakdown? Click on the Curriculum tab above to view all lessons and watch free sample videos!
Don’t Just Take My Word For It.
See what professionals are saying about this Udemy Best-Selling course.
Meet Your Instructor
Sachin Chauhan
“The Salesforce Evangelist”
With over 15 years of veteran experience in the Salesforce ecosystem, Sachin is a recognized expert in architecting enterprise-grade solutions. His journey spans the evolution of the platform—from core development to the cutting-edge frontier of AI-driven automation.
Revenue Cloud (CPQ)
OmniStudio
Data Cloud
Agentforce AI
Core Dev
OmniStudio
Data Cloud
Agentforce AI
Core Dev
Sachin’s teaching philosophy is built on technical transparency. He doesn’t just teach you how to pass an exam; he prepares you to lead digital transformations at the highest corporate levels. At SFDCGYM, he focuses on the “Complex Clouds”—ensuring you master the tools that command the highest salaries in today’s market.
Join the SFDCGYM Community
Not ready to enroll just yet? Join thousands of other Salesforce professionals getting free weekly technical insights, tutorial videos, and platform updates.
FAQ
Do I need to be a senior developer to take this course?
Not at all! While basic Salesforce knowledge is helpful, we design our curriculum to take you from foundational concepts all the way to advanced architecture. Whether you are an Admin looking to upskill or a Developer wanting to master complex clouds like Agentforce and OmniStudio, the step-by-step nature of this course ensures no one gets left behind.
Does this curriculum align with official Salesforce Certifications?
Absolutely. Every module is meticulously mapped to the official Salesforce exam guides. However, we go far beyond just "passing the test." You will learn real-world implementation strategies, complex troubleshooting, and best practices that you can actually use on the job from day one.
How do I get support if I have a technical question during a lesson?
You are never learning alone. Inside your course dashboard, you have access to a dedicated "Student Q&A" section. Drop your query there, and your instructor will provide a personalized, technical answer to ensure you can keep moving forward.
How long will I have access?
Lifetime access. Buy it once, and you can review the materials whenever you need a refresher on the job.
Can I access lessons on mobile?
Yes, our platform is fully responsive and works on all devices.
AgentForce - Salesforce AI Agents
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Zero to Hero Salesforce Agentforce 3.0 | 2026
Free Sample Videos:
Introduction to Salesforce AI - The AgentForce
10:18 Min
How Agetforce works - Onboard the Agent
6:51 Min
Type of Agentforce Agents
10:41 Min
Agentforce Employee Agents
Agentforce Builder and Agentforce Templates 🔒
9:24 Min 🔒
Use Case 1 - Build a IT Helpdesk Agent 🔒
3:07 Min 🔒
What is a Employee Agent 🔒
7:13 Min 🔒
Create New Agent 🔒
9:03 Min 🔒
Create Agent Actions Using Flow 🔒
20:01 Min 🔒
Create Topic and Assign Action 🔒
12:54 Min 🔒
Deploy Agent using PS and Profiles to Users 🔒
11:45 Min 🔒
Einstein Trust Layer
Intro 🔒
0:23 Min 🔒
Reasoning Engine in Agentforce 🔒
5:42 Min 🔒
What is Einstein Trust Layer 🔒
7:14 Min 🔒
Dynamic Grounding 🔒
7:15 Min 🔒
Data Masking 🔒
8:13 Min 🔒
Toxicity Detection 🔒
2:40 Min 🔒
Audit Trail and Data Cloud Reports on Trust Layer 🔒
10:30 Min 🔒
Prompt Builder and Prompt Templates
What is Prompt Template 🔒
5:2 Min 🔒
Type of Prompt Templates 🔒
13:17 Min 🔒
Prompt Template Layout Components 🔒
9:22 Min 🔒
Knowledge Answers Prompt Template 🔒
10:41 Min 🔒
Use Agentforce Data Library in Prompt Template 🔒
9:55 Min 🔒
Field Generation Prompt Template 🔒
11:16 Min 🔒
Use of Flow in Field Generation Prompt Template 🔒
22:04 Min 🔒
Use of Apex in Field Generation Prompt Template 🔒
13:13 Min 🔒
Record Generation Prompt Template 🔒
14:03 Min 🔒
Flex Type Prompt Template 🔒
11:00 Min 🔒
Use Of Flex Template in LWC 🔒
19:37 Min 🔒
Send Email Prompt Template 🔒
10:44 Min 🔒
Use of Apex in Send Email Prompt Template 🔒
9:13 Min 🔒
Call Prompt Templates from REST API 🔒
12:42 Min 🔒
Service Agents
What is Service Agents 🔒
2:58 Min 🔒
Use Case Discussion - Customer Shopping Assistance 🔒
2:16 Min 🔒
Create Shopping Assistance Agent 🔒
10:23 Min 🔒
Apex Class to fatch Product Data 🔒
18:09 Min 🔒
Permissions in Service Agent User 🔒
7:36 Min 🔒
Deploy Agent to Experiance Cloud 🔒
17:37 Min 🔒
Setup OmniChannel in Service Cloud 🔒
9:30 Min 🔒
Routing conversion to Human agent 🔒
20:25 Min 🔒
Agentforce + Data Cloud (Data 360): From Data to Intelligent Action
What is Data Cloud 🔒
9:07 Min 🔒
Data Cloud Architecture 🔒
11:21 Min 🔒
DSO, DLO and DMO, Ingest Data to DC 🔒
11:58 Min 🔒
Use Case Discussion - Agents to access Data Cloud Object 🔒
2:09 Min 🔒
Ingest Data in Data Cloud Objects 🔒
10:55 Min 🔒
Search Index & Vectorization in LLM 🔒
10:22 Min 🔒
Create Search Index 🔒
8:57 Min 🔒
Create Custom Retrievers 🔒
3:59 Min 🔒
Demo - Access DMO from Prompt Template 🔒
4:27 Min 🔒
Bring Your Own Model (BYOM)
What is BYOM and Its Type 🔒
7:59 Min 🔒
Tune - Temperature, Frequency Penalty and Presence Penalty 🔒
11:13 Min 🔒
Use Case Discussion - Customer Churn Prediction 🔒
4:07 Min 🔒
Demo - Create and Use your Own Model 🔒
11:57 Min 🔒
Capabilities for Einstein for Developers
Enable Einstein for Developers in your VS Code 🔒
2:35 Min 🔒
Ask Einstein to write Apex/LWC Code 🔒
3:33 Min 🔒
Ask Einstein to write Test class for Apex 🔒
3:28 Min 🔒
Einstein for predictive code suggestion 🔒
2:41 Min 🔒
Ask Einstein to write LWC component 🔒
2:51 Min 🔒
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Zero to Hero Salesforce Agentforce 3.0 | 2026
Free Sample Videos:
Welcome, Lets Learn Salesforce AI
Introduction to Salesforce AI - The AgentForce
10:18 Min
How Agetforce works - Onboard the Agent
6:51 Min
Type of Agentforce Agents
10:41 Min
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